If you changed your mind on the item you ordered:
If you don’t love what you ordered, you can return it to us within 30 days. You will receive a refund for the cost of the goods (we will not refund original or return postage costs).
Please send your return to:
LoveCrafts @ Clipper Logistics
Warehouse 39 Potters Site, Bay 12
Selby Rail Terminal
Barlby Road, Selby
Please include your packing slip (or a copy if you want to keep it). We regret that we cannot refund the cost of returning your order to us unless your order was damaged or faulty
Please note refunds are available on items in re-sellable condition. Unfortunately we cannot refund yarn that has been wound into a ball, or partial yarn or colour packs. Only full yarn packs are returnable
If you changed your mind on the digital pattern you ordered:
Unfortunately we can’t refund digital patterns unless they are faulty, or have been ordered twice.
If your item is faulty or damaged in the mail, please see our article I received a damaged or faulty item for more information.
See related articles:
How do I return an item?
There's a mistake in my pattern
I received a damaged or faulty item
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