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My Account

Managing Your Account

  • I cannot see the Save to Collection, Favourite, Notify when back in stock button or yarn compare tool on some product pages.
  • How do I create an account?
  • How do I sign in to my account?
  • I've forgotten my password, how do I reset it?
  • My new password hasn't arrived
  • Can I merge two accounts?

Privacy & Security

  • 3D secure authentication
  • How do I know my personal information is safe?

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