How do I cancel an order?

If you'd like to cancel your order, please call the Smiles team as soon as possible – we only have half an hour from when you place your order in which we can cancel it, before it is sent to our warehouse team for dispatch. Please contact us via phone or live chat during our working hours (UK: Mon - Fri 09:00 - 18:00 BST). We cannot guarantee that cancellation requests via email can be actioned within the 30 minute cancellation period. 

If your order has progressed too far to be cancelled, you can simply return it to us once it arrives for a refund of the original cost.