If you've used the search function and can't find what you're looking for, please get in touch here. This will send an email to our Smiles team, who will email you back as soon as possible.
Due to the current COVID-19 pandemic, lots of makers around the world are turning to their favourite crafts to support them in this time of uncertainty and we’re therefore much busier than normal. We’re working overtime to make sure we get back to you as soon as possible. We've temporarily closed our live chat service and phone lines, but are still responding to your emails.
We call our wonderful customer service the Smiles Team because they work tirelessly to make sure our lovely customers get all the help and advice they need.