If you changed your mind on the item you ordered:
If you don’t love what you ordered, you can return it within 30 days. You will receive a refund for the cost of the goods, but we reserve the right to deduct the cost of the return. We will not refund any original postage costs incurred if your order was below the free shipping threshold.
Please note refunds are available on items in re-sellable condition. Unfortunately we cannot refund yarn that has been wound into a ball, mystery bags, or partial yarn or colour packs. Only full yarn packs are returnable
If you changed your mind on the digital pattern you ordered:
Unfortunately we can’t refund digital patterns unless they are faulty, or have been ordered twice.
If your item is faulty or damaged in the mail, please see our article I received a damaged or faulty item for more information
See related articles:
There's a mistake in my pattern
I received a damaged or faulty item
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