Can I place an order? Will LoveCrafts still deliver my parcel?
Absolutely, LoveCrafts is continuing to serve our makers globally.* In line with government guidance, we are continuing to operate from our warehouse in the UK. For the time being online retail is still open and encouraged, and we’re working hard to get your crafting supplies to you effectively, whilst keeping everyone safe.
*We've temporarily paused shipment to the following countries:
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Greece, Hungary, Latvia, Malta, Poland, Romania, Slovakia, Slovenia, Sweden, Turkey, Turkmenistan, Venezuela.
Despite all of our efforts since the 31st December, our delivery carriers have been unable to offer a reliable and effective service to certain EU countries. We’re pausing delivery to these countries until we are confident we can offer you respectable lead times. We expect to be able to resume shipping in the next couple of weeks. We're really sorry and we'll be sure to let you know as and when this changes here on our FAQs page.
Delays in the UK
Due to heavy snowfall in parts of the UK, some of our carriers’ are experiencing delays at their depots. Please be patient as we work with our carriers to get craft supplies to you quickly and safely.
Is it safe to receive packages?
Am I able to reduce contact with the driver when they deliver my order?
Yes, all of our signed-for carriers will be taking extra precautions to protect you and their delivery drivers. Find out how our couriers are responding to the pandemic:
What are you doing to keep your employees safe?
On 16th March 2020 our office staff made the shift to work from home and have been encouraged to stay home inline with the government guidelines. In the warehouses, our teams have put in extra safety measures; monitoring the health of every staff member, ensuring those who have travelled have plenty of quarantine time before they return to the warehouse, doubling the cleaning efforts and implementing social distancing.
I have a question, how do I contact you?
Please check our Help Centre for answers to your most common questions. Due to COVID-19 and many more makers crafting, our lovely Smiles team are totally inundated. If your question can wait, our chief happiness maker Marie, will do a little happy dance while she continues recruiting and training more Smiles agents to help. If you’d still like to get in touch with us, we’ll get back to you as soon as humanly possible. Please allow 3-5 working days. Thank you so much for your patience and understanding, you makers are amazing.