COVID-19 Update

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13 comments

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    Jill Flanagan

    Are you taking on line orders?

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    Marie

    Hi Jill, 

    Yes absolutely! We're still open for online orders.

    For up to date information, please check our FAQ's here: https://help.lovecrafts.com/hc/en-gb/articles/360006737017-COVID-19-FAQ-s 

    Happy Crafting!

    Marie and the LoveCrafts Team

     

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    Marion Barratt

    Hi I ordered some yarn delivery 2/3 days so should have arrived Friday 27th are hermes having problems as they say they have not received my parcel ?

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    Marie

    Hi Marion

    Can you please fill out the form here https://help.lovecrafts.com/hc/en-gb/requests/new with your order and tracking number?  A member of the Smiles team will be in touch! 

    Happy Crafting!

    Marie and the LoveCrafts Team

     

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    Pauline Taylor

    Hi, I am a beginner at knitting ( well used to knit many years ago) and ordered wool and a downloaded pattern for a knit and moss blanket.

    I am lost at how to keep changing colours and dont understand the pattern? Is there anyone who can advise please !

    thanks

    Pauline

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    Marie

    Hi Pauline

    Our Smiles Team would love to help you! Please fill out the form here https://help.lovecrafts.com/hc/en-gb/requests/new with the name of the pattern you're struggling with, and we'll be in touch! 

    Happy Crafting!

    Marie and the LoveCrafts Team

     
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    Laura Shapcott

    Thank you so much for doing what you can to keep safe and stay open so that people can keep distracted.

    Have seen that many of the paintbox DK and Stylecraft special DK colours are out of stock and am wondering if you know when you're likely to get them back in stock?

    Thanks

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    Jessica Monk

    Hi, I returned my parcel almost 2 weeks ago and have heard nothing about a refund please could you advise me what is happening. I didn’t open any of the packs as they were the wrong colour.
    I’m getting very upset as this is a lot of money that I would like back.

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    Marie

    Hi Laura

    We are waiting for more stock on the Paintbox DK and Stylecraft Special DK, although I can't give you a date of when it will be - sorry about that!

    If you'd like to receive an email when the yarn is back in stock please go to the product page, select the shade you'd like and click on 'Notify me'. If some of the shade is available please select the quantity you would like first so you can set up an email alert for this quantity. 

    Happy Crafting!

    Marie and the LoveCrafts Team

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    Marie

    Hi Jessica

    I'm sorry you've not received your refund yet. Let me look into this for you - I'll be in touch via email shortly. 

    Best wishes

    Marie and the LoveCrafts Team

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    Pauline Taylor

    Hi, I received an email which should have been to Jessica and one for Laura !

    Emails mixed up?

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    Marie

    Hi Pauline 

    It sounds like you are following the page so you will receive an email notification every time someone comments or updates the page! 

    If you want to stop the email notifications, you can click the 'Unfollow' button at the top of the page. 

    I have attached this screenshot so you can see where to find it: 

    As the Help Centre is open and available to everyone, all comments posted here are visible to the public.

    I hope this helps!

    Happy Crafting

    Marie and the LoveCrafts Team

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    Suzanne Curtis

    I’ve been waiting nearly a month now for my order and sorry but that’s ridiculous!! I ordered from another yarn company in the UK only two weeks ago and the order is at least in Australia!! The least you can do is provide tracking to your customers like other companies!! I’m really unhappy as I have ordered twice and I’m wondering if I’ll ever get my order!

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