How do I return something?

If you don't love what you ordered you can return your items back to us within 30 days. As soon as our lovely warehouse team has received your products in resalable condition, we will issue you a refund and let you know by email.

If you're in the UK:

You can return your items using our handy returns portal 

Tell us which order you’d like to return and your postcode, and we’ll give you a label to download.

Simply print off the label to stick to your parcel, and choose either for Evri to collect  from your home, or take to your nearest Evri drop off point. 

 You can track your parcel every step of the way back to our warehouse and we’ll email you to let you know when your items have been refunded. 

If you’re having trouble obtaining your label, or using the returns portal, please contact our Smiles Team who will be happy to help!

If you're outside the UK:

Please return your items to:

LoveCrafts @ Clipper Logistics

Warehouse 39 Potters Site, Bay 12

Selby Rail Terminal

Barlby Road, Selby

YO8 5BL

United Kingdom

We regret that we cannot refund the costs of returning your order to us unless your order was damaged or faulty.