To comply with new EU regulations (PSD2) that makes online payments safer, you’ll notice an extra step when placing your order.
If you order more than €30 you’ll be asked to authenticate your identity by providing a password or code issued by your bank.
Orders under €30 may also be asked for authentication. As this is requested by your bank, it is outside our control which orders under €30 are required for authentication.
If you enter the wrong password or code, or do not enter one at all, your money isn't taken from your account and the order is cancelled. This helps to prevent theft, fraud and keeps you safe when shopping online.
If you don’t receive a password or code contact your bank to make sure your contact details are up to date.