Help Centre
Submit a request
Sign in
Help Centre
Products & Stock
Products & Stock
Sewing
Im looking for sewing accessories
Can I buy fabric from you? / Where can I find the fabric used in the pattern?
Stock & Dye Lots
Why do yarn shades get discontinued?
The yarn I need is out of stock
Can you match my dye lot?
Can I order in bulk / wholesale?
Help Choosing Products
Can you send me a shade card for this yarn?
How many balls of yarn do I need when substituting?
What colours will match this shade of yarn?
I’m allergic to something - what can I use instead?
What type of knitting needles do I need?
What length needles do I need?
Product Information
Can you wind my yarn for me?
Is your yarn ethically sourced?
Can I buy your organza gift bags separately?
What do the care instruction symbols mean?