My gift card code isn't working

If you’re entering your eGift card code and the discount isn’t applying, there are a few steps you can take to check what the issue is.

• You need to be in the UK or the US to use an eGift card: hopefully the gift-giver hasn’t given you one if you live outside of these countries!
• Make sure you have enough left on your gift card to pay for what you’re trying to purchase
• Make sure you copy and paste the gift card code into the field (rather than typing it in) on the shopping basket: sometimes the digits can be easily confused, so this ensures the code is correct without you having to decipher whether that's a 1, I or L!

If none of these solves your problem then get in touch with my Smiles team who will investigate the problem for you so that you can get your gift as soon as possible!