For our Aussie friends, your orders should arrive within 7-14 working days, and for our Kiwi pals, it'll be 14-18 working days after dispatch. We'll even send you a shipping confirmation email with your tracking number so you can follow your package as it makes its way to you.
And the best part? We base our delivery costs on the value of your order, so you'll always know what you're paying for and won't have any surprises at the checkout. We don't make any profit on the delivery cost, we just wanted to pass the savings on to you. So go ahead and place your order now, we can't wait to get it to you as soon as possible!
We’re also working hard to offer the best prices on your crafting supplies with our regular promotions so please keep an eye out for our newsletters and check the offers page here.
| Our Delivery Rates | |||
|---|---|---|---|
| Delivery destination | Order value | Delivery cost | Delivery times |
Australia |
between $0 - $45.00 |
AU $21.99 |
7 - 14 working days With Starlinks Global |
between $45.01 - $85.00 |
AU $29.99 | ||
between $85.01 - $125.00 |
AU $49.99 | ||
$125.01 + |
AU $64.99 | ||
| New Zealand | between $0 - $45.00 | NZ $22.99 |
14 - 18 working days
With Starlinks Global |
| between $45.01 - $85.00 | NZ $31.99 | ||
| between $85.01 - $125.00 | NZ $48.99 | ||
$125.01+ |
NZ $69.99 | ||
* we are unable to ship orders that are over $160
Exceptional Orders
For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised.
Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.
Duties and Taxes
Items ordered for delivery outside of the UK, US or EU may be subject to import duties and/or additional taxes or expenses. You will be responsible for payment of any such duties and/or taxes in addition.
Please note that we have no control over these charges and cannot predict their amount. You should contact your local customs office or taxation authority for more information before placing your order.
Cross-border shipments may be opened and inspected by customs authorities and you must comply with all applicable laws and regulations of the country for which your parcel are destined. We will not be liable for any breach by you of any such laws.
Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.
View our full terms of sale
If you have any problems at all, please contact our customer happiness team who'll do everything they can to make it right!
Comments
0 comments
Article is closed for comments.