We’re here to make your return as simple as possible. Just follow these easy steps:
Step 1: Grab your order details
Start by finding the order you’d like to return. You’ll need your order number, along with either your postcode or the email address you used at checkout. This helps us get things sorted quickly for you.
Step 2: Get your return label
You’ve got two easy options! You can either download and print your return label at home, or go paperless with a handy QR code.
Ready to go? Just arrange your return label here: https://lovecrafts.returns.international/
Step 3: Post your parcel
You’ve got options when it comes to sending your return:
Home collection: Let Royal Mail come to you! They can collect your parcel from your home. You can either attach a printed return label or simply show the QR code to the postie.
Drop it off: Prefer to pop out? Just take your parcel to your nearest Post Office. They’ll scan your QR code or accept your printed label - whatever works best for you!
| Carrier | Service | Description | Printer required? |
| Royal Mail | Tracked Returns 48 | Print the label at home, drop your parcel at the Post Office | Yes |
| Royal Mail | Tracked Returns 48/Labels to Go | Show the QR Label at the Post Office, drop your parcel at the Post Office | No |
| Royal Mail | Parcel Collect Tracked 48 | Print the label at home, Royal Mail collects the parcel from your home | Yes |
| Royal Mail |
Parcel Collect Tracked Returns 48 Bring my label |
Show the QR Label to the postman, postman applies the label and collects the parcel from your home. | No |
That’s it! Choose the option that suits you best and send your return on its way hassle-free.
If you have any questions or need a hand, don’t hesitate to reach out to our friendly Smiles Team we’re always happy to help!
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