How to use our Returns Portal

We want to make returning your order as easy as possible. Follow these simple steps:

Step 1: FIND YOUR ORDER AND POSTCODE/EMAIL

First, locate the order you'd like to return. You'll need the order number, also note down your postcode or email. This will help us to streamline the process.

Step 2: GET YOUR RETURN LABEL

We offer two convenient options for returns: Evri and Royal Mail.

Depending on the carrier, you can either download and print the return label at home, or download and use a QR label.

You can arrange a returns label here: https://lovecrafts.returns.international/

Step 3: CHOOSE THE CARRIER AND POST THE PARCEL

Evri

Home Collection:  Evri can pick up your parcel from your doorstep. For this, please print your label and securely attach it to the package.

Drop Off at Evri Parcelshop:  Find your nearest Evri drop-off point. At some Parcelshops, you can scan your barcode, and they'll print the label for you.

Royal Mail

Home Collection: Royal Mail can also pick up the parcel from your home. You can either print the return label at home or simply show the QR label to the postman.

Drop Off at the Post Office: Take your parcel to the nearest Post Office. You can print the label or just show the QR label.

Here’s a handy chart showing services each carrier provides:

That's it! Choose the option that suits you best and send your return on its way hassle-free. If you have any questions or need assistance, don't hesitate to reach out to our friendly Smiles Team. We're here to help!