COVID-19 FAQ's

Can I place an order? Will LoveCrafts still ship my package?

Absolutely, LoveCrafts is continuing to serve our makers in the US and globally. We’re following the guidelines of the cities and states where we operate, and we’re working hard to get your crafting supplies to you effectively, whilst keeping everyone safe.  

Are shipping times affected?

With the arrival of the crafting season, and the need to keep our team members in the warehouse as safe as possible, there may be a small delay in receiving your order. The warehouse is operating 24/7 to get your parcel picked, beautifully packaged, and with our courier partners as fast as possible.

We’re currently shipping as normal to the majority of states with some minor delays in some US  states and Canada, so please allow extra time for your package to reach you.

Sadly, we've had to temporarily remove our 2 day expedited shipping service.

Is it safe to receive packages?

Parcel deliveries are classified as safe. You can find the latest information on COVID-19 for the Centers for Disease Control and Prevention (CDC)  and The World Health Organization. For added peace of mind, our warehouse team have implemented measures to make sure they are keeping themselves, and others safe. They are observing social distancing, washing their hands regularly, and they've been supplied with extra hand sanitizer stations throughout the warehouse.

Am I able to reduce contact with the driver when they deliver my order?

Yes, all of our signed-for carriers will be taking extra precautions to protect you and their drivers. Find out how our couriers are responding to the pandemic in the links below: 

UPS

USPS

What are you doing to keep your employees safe?

On March 16 2020 our office staff made the shift to work from home and have been encouraged to stay home. In the warehouses, our teams have put in extra safety measures: monitoring the health of every staff member, ensuring those who have travelled have plenty of quarantine time before they return to the warehouse, doubling the cleaning efforts, and implementing social distancing.

I have a question, how do I contact you?

Please check our Help Centre for answers to your most common questions. Due to COVID-19 and many more makers crafting, our lovely Smiles team are totally inundated. If your question can wait, our chief happiness maker Marie, will do a little happy dance while she continues recruiting and training more Smiles agents to help. If you’d still like to get in touch with us, we’ll get back to you as soon as humanly possible. Please allow 3-5 working days. Thank you so much for your patience and understanding, you makers are amazing.