Customer Service

 Why does my order say ‘complete’ when I haven’t received it?

Don’t worry! Your order is on its way! It simply means it’s completed its journey from our warehouse to the courier and is currently in transit. 

 I didn’t receive an order confirmation, did my order go through?

We send an email confirming your order with all its details to the email address associated with your account if you were logged in, or the email address you provide if you checkout as a guest, so you should be able to find this in your email inbox. If you can’t find the confirmation, check your junk mail. The email will be from orders@lovecrafts.com

When will something be back in stock?

We’re sorry we’re unable to give an exact date for restocking products, but you can set up an email notification. Simply go to the product page, select the shade you'd like and click on 'Notify me'. We’ll then drop you an email when it’s available on our website! You can find more information on this here!
 

Can you print and post a PDF pattern to me?

We’re sorry we’re unable to offer a PDF pattern printing and posting service. If you don’t have a printer at home, there are some alternatives listed here. 

If you need any help with anything, we hope this handy Help Centre will also guide you to the answers you need.

We kindly ask that if you have found the answers you need, please do not email us so that we can prioritise responding to emails about placed orders.