US

If you receive a broken or faulty item in your order, simply contact us within 90 days.  As soon as our lovely warehouse team has received your products, we will issue you a refund and let you know by email.

Please return products with appropriate packaging (the original, undamaged packaging is best) and the original delivery note - please let us know why you are returning the item. If you’ve lost your packing slip or would prefer to keep it, just include a note with your name, address and order number.

If you've simply changed your mind, you may return new and unused products within 90 days of delivery at your cost, for a full refund of the cost of the goods only the following address : LoveCrafts c/o 1001 Premier Pkwy Saint Peters, Missouri 63376, USA

Canada

The return address to send your goods to is: LoveCrafts c/o 1001 Premier Pkwy Saint Peters, Missouri 63376, USA

You will be liable for the costs of shipping the goods to us. 

All Returns 

You may return new and unused products within 90 days of delivery for a full refund of the cost of the goods only. We will not refund any shipping costs. Unfortunately we cannot refund yarn that has been wound into a ball, or partial yarn or color packs. Only full yarn packs are returnable. Please return products with appropriate packaging (the original, undamaged packaging is best) and the original delivery note - please let us know why you are returning the item. If you’ve lost your packing slip or would prefer to keep it, just include a note with your name, address and order number

Please do keep your proof of shipment and tracking details just in case your package goes astray.

Faulty, defective or wrongly delivered goods will be fully refunded, including the original shipping costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear.