My Account

Managing Your Account

• I cannot see the Save to Collection, Favourite, Notify when back in stock button or yarn compare tool on some product pages.
• How do I create an account?
• How do I sign in to my account?
• I've forgotten my password, how do I reset it?
• My new password hasn't arrived
• Can I merge two accounts?

Privacy & Security

• 3D secure authentication
• Why do I have to authenticate my identity?
• How do I know my personal information is safe?

Email preferences

• How do I unsubscribe from your emails?