I've forgotten my password, how do I reset it?

If you can't log in to your account or forgot your password, you can reset your password by following our tutorial:

• Click the 'Join/Sign In' at the top right of the screen, which will open a pop-up menu
• Click the link to ‘sign in’
• Click 'Forgot Your Password?' and enter your email address
• You'll get an email from us with a link to reset your password
• Click on the link in the email and enter your new password. You should now see confirmation that your password has been updated.

Still in a tangle? Check out our handy YouTube tutorial here: Resetting my password

See also: My new password hasn't arrived