If you've waited a long time for your order – I'm really sorry for the delay! We do our best but sometimes things get held up in the post service and arrive late.
If you look at the bottom of this article you'll see a table which will tell you exactly when your order could classed as missing.
If you're in the UK, you can chase the delivery with Evri directly by filling out their webform here: Evri Client Webform
As soon as this date passes, we can escalate the delay to our courier services. If they confirm that your order is lost, we can either get a replacement to you straight away, or refund your order so you can get your supplies elsewhere.
Unfortunately, we are not notified of this so we need you to let us know if you haven't received your order. Please get in touch as soon as possible after this date!
| Country | Order is missing after: |
| UK | 5 working days from dispatch |
| Europe (incl. Ireland) | 14 working days from dispatch |
| Rest of the world including Norway (Other than US, CA, AU, NZ, DE)* |
28 working days from dispatch |
*US, Canada, Australia, New Zealand, or Germany? If you go to the site for your country you will see the accurate delivery times and costs.
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