Submit a request
Order status / where is my order?
I haven't received my pattern yet
I didn't receive an order confirmation!
Can I track my order?
My order is late or missing, what can I do?
What is the status of my order?
Where is my order number?
See all 8 articles
There's a problem with the order I received
Why have you removed organza bags from orders?
I received the wrong item in my order
Where's the rest of my order?
My order is missing an item
I received a damaged or broken item
My yarn has a knot - what do I do?
I want to change my order
Can I change the delivery method on my order?
Can I change the delivery address for my order?
Can I add to or change my order?
How do I cancel an order?
Can I reorder from a previous order?
How do I check what I ordered previously?