No one likes waiting, especially not for your supplies. As soon as your order is placed, our team gets busy wrapping it all up with loving care, ready to be delivered to your door.
UK Delivery
Free shipping with standard delivery on all orders of physical items over £40!
(PDF downloadable patterns not included)
| Order Value | Cost | Delivery Days | |
|
Royal Mail* (Tracked) Mainland UK |
Under £40 | £3.50 | 2-3 working days (excludes weekends and Bank Holidays) |
| Over £40 | Free! | ||
|
Royal Mail* (Tracked) Isle of Man, Jersey and Guernsey |
Under £40 | £5.95 | 2-3 working days (excludes weekends and Bank Holidays) |
| Over £40 | FREE | ||
|
Evri Standard (Tracked) |
Under £40 | £4.50 | |
| Over £40 | £1 | ||
|
Evri Premium (Tracked) 'The old speedy'
|
Under £40 |
£5.95 |
2 working days (excludes weekends and Bank Holidays)
|
|
Over £40 |
£3.50 |
* With Royal Mail, we aim to despatch orders placed after 1pm, by 6pm of the next working day. (for example orders placed on Friday afternoon, we will aim for a Monday despatch)
For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised.
Evri service is offered in Mainland UK, but may be subject to delays in remote areas. If you live at one of the following postcodes listed here, please allow some extra time for delivery - all orders should arrive within 7 working days of leaving the warehouse.
Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.
Need to get in touch? We're on hand to help! Check out our FAQs for answers to your most common questions.
US and Canada
Please click here for shipping information for US and Canada
Europe and Rest of World
All of our packages are sent with tracking and most arrive within 5 -8 working days (Europe) or 21 - 28 working days (other International) after dispatch (excluding Saturdays, Sundays and public holidays); if you have any concerns please contact us and we will do our best to solve the delivery mystery!
| Delivery Destination | Order Value | Delivery Cost | Delivery Time |
| We ship to the following countries with Evri International (Tracked): | |||
|
Germany, Austria |
Over €50 | Free! |
5 - 8 working days |
| €50 and under | €4.95 | ||
| Belgium, France, Italy, Netherlands, Portugal, Spain, Poland | Over €50 | Free! |
5 - 8 working days |
| €50 and under | €7.50 | ||
|
Andorra, Cyprus, Greece, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Malta, Romania, Slovakia, Slovenia, Luxembourg
|
All orders | €7.50 |
12-16 working days |
| We ship to the following countries with Royal Mail International (Tracked) | |||
| Ireland | Over €50 | Free! |
5 - 8 working days |
| €50 and under | €5.50 | ||
| Sweden, Finland, Denmark | All orders | £9.95 | 12-16 working days |
| Norway | All orders | £9.95 | 7-10 working days |
| Japan | All orders | £9.95 | 7-14 working days |
| US | All orders | £19.95 | 7 - 10 working days |
| Canada | All orders | £19.95 | 7 - 10 working days |
| Philippines, Ukraine, Vatican City, Canary Islands, Iceland, United Arab Emirates, Singapore, South Korea, Serbia, Malaysia, Thailand, South Africa, Bahrain, Indonesia, Hong Kong SAR China, Taiwan | All orders | From £9.95 | 21-28 working days |
*For some countries, delivery is £19.95 with Royal Mail International Tracked. You can check the list here: Delivering to more countries than ever!
Please note - we are unable to ship to PO boxes.
For shipping to Australia and New Zealand please click here: Australia & New Zealand Shipping Information
Duties and Taxes
Items ordered for delivery outside of the UK, US or EU* may be subject to import duties and/or additional taxes or expenses. You will be responsible for payment of any such duties and/or taxes in addition.
Please note that we have no control over these charges and cannot predict their amount. You should contact your local customs office or taxation authority for more information before placing your order.
Cross-border shipments may be opened and inspected by customs authorities and you must comply with all applicable laws and regulations of the country for which your parcel are destined. We will not be liable for any breach by you of any such laws.
Unfortunately, we are currently unable to ship to some countries. See the full list of excluded countries.
View our full terms of sale
*Please see additional information here regarding delivery to Finland, Denmark and Sweden.
Exceptional Orders
For exceptional orders which are unusually large and/or heavy, our delivery charges may be different. If this is the case, one of our Smiles team will contact you before your order is finalised.
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