During busy times, customs offices may experience delays while processing a high volume of parcels. This could mean that your package might be held by customs for a few extra days.
Unfortunately, these delays are beyond our control, and we’re unable to speed up the process. We truly appreciate your understanding and patience during this time.
We recommend waiting at least 5 working days before contacting us for an update. By then, the customs clearance process should be completed, and your parcel should be on its way to you.
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