During busy periods when the customs office are processing a large number of orders, there may be some delays in the delivery process. This could mean that your parcel might be held by customs for a few days.
Unfortunately, delays at customs are out of our control, and we are unable to speed up the process. Your understanding and patience are greatly appreciated during this period. We recommend waiting at least 5 working days before reaching out to us for an update on your parcel.
By then, the customs clearance process should be completed, and your parcel should be on its way to you.
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