My Order

Order status / where is my order?

• I haven't received my pattern yet
• My order is stuck at customs
• Why hasn't the tracking updated for my parcel?
• My order is late or missing, what can I do?
• What is the status of my order?
• How do I track my order? (US)

See all 9 articles

There's a problem with the order I received

• Why have you removed organza bags from orders?
• I received the wrong item in my order
• Where's the rest of my order?
• My order is missing an item
• I received a damaged or faulty item
• My yarn has a knot - what do I do?

I want to change my order

• Can I change the shipping method on my order?
• Can I change the delivery address for my order?
• Can I add to or change my order?
• How do I cancel an order?

Previous orders

• Can I reorder from a previous order?
• How do I check what I ordered previously?