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Order status / where is my order?
I haven't received my pattern yet
Order not appearing in my account?
Can I track my order?
Why hasn't the tracking updated for my parcel?
My order is late or missing, what can I do?
What is the status of my order?
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There's a problem with the order I received
I received the wrong item in my order
Where's the rest of my order?
My order is missing an item
I received a damaged or faulty item
My yarn has a knot - what do I do?
Why didn't my order come in an organza gift bag?
I want to change my order
Can I change the shipping method on my order?
Can I change the delivery address for my order?
Can I add to or change my order?
How do I cancel an order?
Can I reorder from a previous order?
How do I check what I ordered previously?