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  2. My Order

My Order

Order status / where is my order?

  • I haven't received my pattern yet
  • My order is stuck at customs
  • Why hasn't the tracking updated for my parcel?
  • My order is late or missing, what can I do?
  • What is the status of my order?
  • How do I track my order? (US)
See all 9 articles

There's a problem with the order I received

  • Why have you removed organza bags from orders?
  • I received the wrong item in my order
  • Where's the rest of my order?
  • My order is missing an item
  • I received a damaged or faulty item
  • My yarn has a knot - what do I do?

I want to change my order

  • Can I change the shipping method on my order?
  • Can I change the delivery address for my order?
  • Can I add to or change my order?
  • How do I cancel an order?

Previous orders

  • Can I reorder from a previous order?
  • How do I check what I ordered previously?
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